0 %

Terms and Conditions of Use

 

Effective Date: February 10, 2026

Welcome to Twelf.ai. By accessing or using our website, AI agents, platforms, or services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a binding legal agreement between you (“Customer,” “User,” or “You”) and Twelf.ai Pte. Ltd. (“Company,” “we,” “us,” or “our”).

1. Access and Accounts

  • 1.1 Registration: To access certain features (e.g., our Agentic AI platforms), you may be required to register for an account. You agree to provide accurate, current, and complete information.
  • 1.2 Security: You are responsible for maintaining the confidentiality of your credentials. You agree to notify us immediately of any unauthorized use of your account.
  • 1.3 Beta Access: If you are accessing a prototype or “Beta” version of our tools, you acknowledge that these services may contain bugs, errors, and may be subject to significant changes.

2. Intellectual Property Rights

  • 2.1 Twelf.ai Ownership: We retain all rights, title, and interest in and to the Services, including our proprietary neuro-symbolic models, algorithms, software, trademarks, and the “Twelf.ai” brand. Nothing in these Terms grants you a right to our underlying code or model weights.
  • 2.2 Your Content (Inputs): You retain all ownership rights to the data, text, and files you upload or input into the Services (“Input”). You grant us a non-exclusive, worldwide, royalty-free license to process your Input solely for the purpose of providing the Services to you.
  • 2.3 AI Generated Content (Outputs): Subject to your compliance with these Terms, Twelf.ai assigns to you all its right, title, and interest in and to the specific output generated by the Services based on your Input (“Output”).
    • Note: Due to the nature of AI, Output may not be unique across users. You acknowledge that other users may receive similar content from our models.

3. Acceptable Use Policy

You agree NOT to use the Services to:

  • 3.1 Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying weights, or trade secrets of our AI models (“Model Extraction”).
  • 3.2 Prompt Injection: Attempt to manipulate our AI agents via “prompt injection” or other adversarial attacks to bypass safety filters or reveal system instructions.
  • 3.3 Competitive Use: Use the Services to build a competitive product or service, or to train other artificial intelligence models.
  • 3.4 Unlawful Content: Generate content that is illegal, defamatory, promotes violence, or infringes on the intellectual property rights of others.

4. Accuracy of AI and “Hallucinations”

  • 4.1 No Guarantee of Accuracy: You acknowledge that Artificial Intelligence and Large Language Models (LLMs) are probabilistic and may produce inaccurate, incomplete, or offensive information (“Hallucinations”).
  • 4.2 Human Review: You are responsible for evaluating and verifying the accuracy of any output before relying on it. Twelf.ai shall not be liable for any errors or omissions in the Output, nor for any actions taken in reliance on such Output.
  • 4.3 Not Professional Advice: The Services are for informational and strategic planning purposes only. They do not constitute legal, medical, or financial advice.

5. Third-Party Providers

Our Services may utilize third-party foundation models (e.g. from OpenAI, Google, Anthropic). You acknowledge that:

  • 5.1 Availability: We are not responsible for service interruptions caused by these third-party providers.
  • 5.2 Policies: Your use of the Services is also subject to the acceptable use policies of these underlying model providers where applicable.

6. Confidentiality

  • 6.1 Definition: “Confidential Information” means non-public information disclosed by either party that is designated as confidential.
  • 6.2 Protection: Both parties agree to protect Confidential Information with the same degree of care used to protect their own confidential information (but not less than reasonable care) and not to disclose it to third parties except as required to provide the Services.

7. Disclaimers and Limitation of Liability

  • 7.1 “As Is” Basis: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • 7.2 Liability Cap: TO THE FULLEST EXTENT PERMITTED BY LAW, TWELF.AI’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
  • 7.3 Indirect Damages: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, OR PROFITS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to indemnify, defend, and hold harmless Twelf.ai, its officers, directors, and employees from any claims, liabilities, damages, and expenses (including legal fees) arising out of:

  • (a) Your use of the Services in violation of these Terms;
  • (b) Your violation of any rights of a third party (including Intellectual Property rights); or
  • (c) The content of your Inputs.

9. Term and Termination

  • 9.1 Termination for Convenience: We may suspend or terminate your access to the Services at any time, for any reason, upon notice to you.
  • 9.2 Effect of Termination: Upon termination, your right to use the Services will immediately cease. Sections regarding IP, Confidentiality, Liability, and Indemnification shall survive termination.

10. Governing Law and Dispute Resolution

  • 10.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
  • 10.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of the arbitration shall be Singapore. The language of the arbitration shall be English.