Trust over templates.

1. What We Collect

• Identity and Contact Data: Name, job title, and contact information including email address and phone number, as well as professional details about your organization and services of interest.
• Input and Interaction Data: Text, files, or data inputs provided when interacting with our AI agents, prototypes, or strategy tools.
• Technical and Usage Data: IP address, browser type, and information on how you interact with our website.

2. Special Categories of Data (Sensitive Data)

Depending on the project, our Intelligence pillar may involve processing sensitive personal data, including:

• Health and Wellness Data: Information relating to physical or mental health.
• Biometric Data: Data used for unique identification or behavioral analysis.

We only process such data with your explicit, informed consent or where the processing is strictly necessary for the fulfillment of a specific service agreement. We maintain enhanced security measures and strict access controls for all sensitive data.

3. AI Transparency & Third-Party LLMs

To provide state-of-the-art Agentic AI and Generative AI services, Twelf.ai may utilize third-party Large Language Model (LLM) providers (e.g., OpenAI, Google Gemini, Anthropic).

• Sub-Processing: Your input data may be processed by these third-party providers to generate AI responses.
• Data Retention: We use enterprise-grade APIs that offer zero-data retention.
• Grounding: We employ Retrieval-Augmented Generation (RAG) to ensure AI outputs are grounded in your specific data.

4. Transfer of Data Outside Singapore

As part of our global operations and use of cloud-based AI infrastructure, your personal data may be transferred to, stored at, or processed in a destination outside of Singapore. We protect these transfers through:

• Standard Contractual Clauses: Ensuring the recipient provides a standard of protection comparable to the PDPA.
• Vetted Sub-processors: Using only reputable cloud providers (e.g. Google Cloud, AWS) that maintain rigorous international security certifications (SOC2, ISO 27001).

5. What We Do With the Information We Gather

We use your information to:

• Deliver Services: Provide AI strategy, agentic development, and platform operations.
• Personalization: Tailor the user experience and AI responses to your specific business needs.
• Communication: Periodically send informational newsletters or emails about our services or AI insights which we think you may find useful.
• System Improvement: Refine our neuro-symbolic models to ensure higher accuracy and reduced hallucinations.

6. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures. This includes industry-standard encryption for data both at rest and in transit.

7. Controlling Your Personal Information

Under the PDPA, you have rights including:

• Access and Correction: Request a copy of the personal data we hold about you or request that we fix inaccuracies.
• Withdrawal of Consent: Withdraw your consent to our processing of your data at any time.
• Deletion: Request the erasure of your data when it is no longer necessary for the purposes for which it was collected.

To exercise these rights, contact our Data Protection Officer at legal@twelf.ai.

8. Disclosure for Legal Reasons

We may disclose information about you when required by law, subpoena, or legal process, or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Twelf.ai, our clients, or the public.